Find the right order
Securely matches customers to orders using your chosen verification rules.
Customer service
The order-status agent
Order Tracking Concierge
Turn “Where is my order?” into an instant, useful answer.
A customer-facing agent connected to your order, courier and policy data. It identifies the customer, finds the latest trusted status and explains what happens next in your brand voice.
Customisable for your workflow
Fewer repetitive tickets, faster replies and customers who stay informed without waiting for your team.
The opportunity
Good people should not spend their day moving information between systems.
Order-status questions are simple, frequent and surprisingly expensive. Customers expect an immediate answer, but your team has to move between inboxes, commerce systems and courier portals to provide one.
What this agent does
From incoming request to useful outcome.
The agent works inside a process designed around your team. It handles the repeatable path and brings people in when judgement, approval or a relationship matters.
Read the live journey
Brings together fulfilment, tracking and delivery data from the systems you trust.
Handle the next step
Explains delays, delivery attempts and escalation options using your approved policies.
Connected to your world
Built around the tools you already use.
- Shopify or ecommerce platform
- Courier tracking
- Email or live chat
- Returns and delivery policies
Control stays with you
Automation with boundaries.
- Customer verification before sharing order data
- Clear escalation when tracking data is unclear
- Answers grounded in live systems and approved policy
Make Order Tracking Concierge yours